Customer reviews of GT Motors
At GT Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 20 customer reviews
Mercedes C class
By Rita H on 28 May 2018 | Verified purchase
Excellent customer service, happy to go that extra bit to help you with whatever you need or want. Would definitely buy form him again.
By Sarah P on 24 May 2018 | Verified purchase
Fantastic buying experience. Before coming here I went to a few other dealers where some of the cars were slightly cheaper in price but after having come to GT Motors I saw the quality of their cars. Car was immaculate, serviced and MOT’d and the service was very professional. The 1 year extended warranty gave me real peace of mind. I can’t recommend these guys enough, forget wasting your time elsewhere, go straight to these guys!
By Rachel P on 17 September 2019 | Purchase not verified
I bought a car from this dealership in June this year after it was advertised on AutoTrader under GT Motors. The service I recieved on the day of purchase appeared to be good, however, just a few months later I discovered a failure to the exhaust, which on inspection by two mechanics elsewhere revealed that the exhaust had been bandaged up as a temporary fix to what was obviously an existing problem. I immediately tried to call the gentleman who sold me the car directly on his mobile, with no response. When I managed to get through to the dealership, I was informed that the gentleman who sold me the car had never actually worked for GT Motors and that the car I was sold was never owned or sold by GT Motors, and although GT Motors agreed for this individual to use the company name and all the paperwork I have relates back to GT Motors, GT Motors is apparently not liable. Left very confused and concerned about what other problems there might be with the car...
Lost V5 documents
By Miranda M on 11 September 2019 | Purchase not verified
I purchased a Ford focus ghia from this dealer. On arrival the car was filthy, and the passenger electric wing mirror was not working. However there was full service history, even the first registration document for the car. I was going to walk away but the dealer offered to fix the wing mirror, valet the car and offered a free 30 day warranty. The dealer did do these things, and agreed to deliver the car. Now to the main issue, after paying him the rest of the money I asked for the V5 document. He advised he had forgotten it and he'd email it to me the next day. I received a call from the dealer the next afternoon to say he had lost it. I asked him to contact the dvla to get a replacement as I thought it would be quicker. But he said he called them and I would have to do it, but would pay £25 register the car with the dvla, which he did. This ment I couldn't tax the car, so nearly a month later, I have not been able to drive the car and the warranty is useless.
By Heather S on 15 July 2019 | Purchase not verified
Bought my first car today from Here. I wasn’t pushed to buy the car I was viewing, which I very much appreciate - and got me my day insurance there and then for me to take it home. Lovely car, drives well, great condition and another satisfied customer.
Double check the car.
By Mike W on 10 June 2019 | Purchase not verified
Overall the guys seemed nice but the car we viewed was in a bad state,it had clearly had a front end smash and was quickly botched back together for selling purposes(headlights not attached,damaged grill,bumper cracked).The engine was covered in mastic or some kind of adhesive so more signs of botched work and during the test drive the check oil and engine light came on which is shocking.
Really bad experience
By Madeline S on 21 March 2019 | Purchase not verified
Please avoid this dealer. I have bought a Vauxhall Corsa and until today the car has broken down 5 times, 3 times in the first month.I have sent a letter to the dealer in the first month asking for a refund as I will not accept more repairs and I was ignored. I had a reply after my 30 days period promising a repair and if is still faulty after, a refund,which I accepted as I had no other choice. The car has broken down again the 5th time in 3 months and he wants to charge me for a call out even if I paid £150 extra for warranty. I didn’t even drive the car more than 200 miles that including back and forth to Cheshunt.I never had such a bad experience with a dealer.
By Coral T on 29 January 2019 | Purchase not verified
Fantastic service, really quick and easy! Brilliant response times and answered all questions. Very happy with the car & who we spoke to.
Not a good experience!
By Jim D on 27 August 2018 | Purchase not verified
We arranged to visit the car on a Sunday at 17:00. It was impossible to find the place amongst all the car repair shops. We called the guy who was meeting us and he was clueless to where it was. The guy did not arrive until 30 min later. We left because we felt the whole experience was dodgy. We did not want to buy from them following this unprofessional performance.
By Ang D on 26 July 2018 | Purchase not verified
Very polite, informative and patient despite sticking around later so I could view car. Car is as expected and small part needed dealer was happy to send this on to me when part was received. Happy to help. Was happy overall with buying experience.
- 020 81152343 07441 955056
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|Monday||09:30 - 19:00|
|Tuesday||09:30 - 19:00|
|Wednesday||09:30 - 17:30|
|Thursday||09:30 - 19:00|
|Friday||09:30 - 19:00|
|Saturday||09:30 - 16:00|
|Sunday||09:30 - 16:00|
ALL VIEWINGS BY APPOINTMENT